Q1. Whom should I contact for queries from billing till shipment?
For all pre-shipment queries such as billing, payment, order status, or tracking, please contact:
● Email: shoponline@tvs-e.in
● Mobile: +91 72001 98385
Q2. Whom should I contact for installation support?
For assistance with installation, reach out to:
● Email: support@tvs-e.in
● Mobile: [Installation support number to be updated]
Q3. Whom should I contact for post-warranty support?
For any service or technical support after warranty, please contact:
● Email: support@tvs-e.in
● Mobile: [Post-warranty support number to be updated]
Q4. What is the refund process if I cancel the order?
Cancellation is not applicable after shipped.
If the order is canceled before shipment, a full refund (including taxes, if applicable) will be processed.
Refund Timelines:
Credit Card: 7–21 working days
Debit Card & Net Banking: 7–21 working days
Refunds are credited to the original payment method.
Q5. What should I do if the product is found damaged at the time of delivery?
If the product is found broken or damaged at the time of receipt, please contact us within 7 days of delivery by emailing us at shoponline@tvs-e.in. Kindly provide the following details to initiate a replacement or return:
● Order ID
● Product Serial Number
● Invoice Copy
● Clear images of the damaged product
● Images of both Primary and Secondary Packaging Box
Failure to provide the required information within the stipulated time may result in rejection of the claim.